Q. How long does it take to have my dry cleaning done?
A. Usually we operate on a 3-day cycle. If it’s necessary, we can offer next-day service. However, certain processes will take more time.
Q. Can you clean leather and suede?
A. Yes, leather and suede cleaning takes approximately 2 weeks and we use specialty cleaners for this process.
Q. Should my leather coat be waterproofed?
A. When we clean leather we include a general repellent application as part of our regular service. This can be improved upon for a small additional cost to maximize soiling and water repellent, therefore we recommend it.
Q. Why do you sometimes ask for a release form to be signed?
A. Care labels are sewn in garments by the manufacturer to provide information about fabric content and a suitable method for cleaning the garment. There are occasions when a cleaner will ask a customer to sign a release form. This may be due to a missing care label, or trim that is not covered by the information on the care label. The request reflects the care the cleaner is taking with your garment — they’ve read the label, know what they’re doing, but can’t control situations that might arise from manufactured difficulties.
Q. What can be done when shirt collars wear through?
A. The shirt collar can sometimes be reversed, providing the underside of the collar is not damaged.
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